King Mongkut's University of Technology Thonburi (KMUTT)

Internet Account Troubleshooting Service

Objective

To solve problems for users related to Internet Accounts such as Internet Account extension, resetting password, and verification.

Service Scope

Provide troubleshooting service about Internet Account for staff, students, DSIL students, and visitors (as requested by relevant department)

Roles and Responsibility

Role Responsibility
Service User Request for service at provided channels:
๐ Submit a memorandum or request form to the Computer Center
๐ Call Internal number 111
๐ Contact Computer Help Desk
๐ Contact by email
๐ Enter the website for services such as forgetting or changing a password
Staff ๐ Issue ticket for responsible staff following the email from the division chief (in the case of a memorandum)
๐ Proceed to solve the problem according to the ticket instructions accompanying the request form or memorandum
๐ Proceed to solve the problem reported by 111
๐ Proceed to solve the problem reported by email and the "forgot password" system
(If the student entered an incorrect email address, the staff will reset the password and send the information back to student’s email)
๐ Proceed to solve the problem reported at Computer Help Desk which can be done immediately such as Internet Account extension, resetting password, and verification.
Head of Department Consider and approve the solution procedure and delegate tasks to staff by information system (in the case of a memorandum)
Director of Computer Center Consider and approve the solution procedure and delegate tasks to chiefs

Service Steps

Service users can request services via the following channels:

Service Level

  • 1. Staff can proceed to solve the problem immediately after receiving the ticket or within 3 days after receiving the ticket.
  • 2. Staff can proceed to solve the problem immediately in case of Internet Account extension and verification requested by internal line 111 and Computer Helpdesk Internet Service.

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