To solve problems for users related to Internet Accounts such as Internet Account extension, resetting password, and verification.
Provide troubleshooting service about Internet Account for staff, students, DSIL students, and visitors (as requested by relevant department)
Roles and Responsibility
Request for service at provided channels:
๐ Submit a memorandum or request form to the Computer Center
๐ Call Internal number 111
๐ Contact Computer Help Desk
๐ Contact by email
๐ Enter the website for services such as forgetting or changing a password
๐ Issue ticket for responsible staff following the email from the division chief (in the case of a memorandum)
๐ Proceed to solve the problem according to the ticket instructions accompanying the request form or memorandum
๐ Proceed to solve the problem reported by 111
๐ Proceed to solve the problem reported by email and the "forgot password" system
(If the student entered an incorrect email address, the staff will reset the password and send the information back to student’s email)
๐ Proceed to solve the problem reported at Computer Help Desk which can be done immediately such as Internet Account extension, resetting password, and verification.
Head of Department
Consider and approve the solution procedure and delegate tasks to staff by information system (in the case of a memorandum)
Director of Computer Center
Consider and approve the solution procedure and delegate tasks to chiefs
Service users can request services via the following channels:
1. Submit a memorandum.
2. Submit an Internet Request form which can be downloaded at "Download"
3. Call the internal number 111.
4. Contact Computer Help Desk at Computer Center.
5. Report the problem by email or "forgot password" system email.
1. Staff can proceed to solve the problem immediately after receiving the ticket or within 3 days after receiving the ticket.
2. Staff can proceed to solve the problem immediately in case of Internet Account extension and verification requested by internal line 111 and Computer Helpdesk Internet Service.