King Mongkut's University of Technology Thonburi (KMUTT)
COMPUTER CENTER

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Frequently Asked Questions (F.A.Q.)

New SSO

Question:
1. What is SSO?
Answer:
SSO stands for Single-Sign-On which is an authentication method to access various applications of the university
Question:
2. Why do I need to change to the new SSO?
Answer:
The new SSO will provide authentication every time you access the applications without your having to repeatedly sign-in.
Question:
3.What should be prepared when changing to the new SSO?
Answer:

There are different logins for different system of the university. University intranet and email use the internet account system while Office 365 uses @mail.kmutt.ac.th login system. With the new SSO, every application within the university will use the internet account (user.xxx@kmutt.ac.th) for logging in.

1.If you have an Office 365 Account,
you have to check https://gosso.kmutt.ac.th to see if your account is ready for use or not.
  • ๐ If the system indicates that “Your account is SSO ready” ou can access KMUTT applications with the new SSO instantly.
  • When accessing the system, if it indicates that you keyed in the wrong password, you have to reactivate Office 365. You can reactivate it by visiting https://www.cc.kmutt.ac.th then going to Activate Office 365to activate the account.
  • ๐ If the system indicates that “Your account is not SSO ready” you have to contact the Computer Center or ccsupport@kmutt.ac.th

    2. If you do not have an Office 365 Account,
    you need to register to use Office 365. After registration, you can access SSO within 1 day.

    If you still have any problems, you can report the problems at the Computer Center (tel. 111 or 9442).

    • Question:
    4. Will my @mail.kmutt.ac.th email still be usable after changing to the new SSO?
    Answer:
    @mail.kmutt.ac.th accounts will still be able to use Google Mail and other Google services.
    Question:
    5. Will I have to change my user account for the new SSO?
    Answer:
    There is no need to change your user account since @mail.kmutt.ac.th is still used to login to the applications such as Google and Office 365 as usual.
    Question:
    6. What does the system message “Your account is not SSO ready” mean?
    Answer:
    Your account might not have been transferred to the new SSO yet or there are some problems with the account transfer.
    Question:
    7. What should I do if I receive the system message “Your account is not SSO ready”?
    Answer:
    Please contact Computer Center so that the problem can be investigated and resolved.

    Telephone

    Question:
    1. What should I do if I need a new telephone number?
    Answer:
    You need to fill in a “Telephone Service Request Form” and submit it to the Computer Center. The form can be downloaded from “Software” >> “Service Forms” or Click Here
    Question:
    2. What should I do if I need to change telephone usage setting such as auto divert call, call pickup group (press 08), set outgoing call password, telephone usage, multiple telephone connection, or change telephone location?
    Answer:
    You need to fill in a “Telephone Service Request Form” and submit it to the Computer Center. The form can be downloaded from “Software” >> “Service Forms” or Click Here
    Question:
    3. How can I set up a temporary call divert to another telephone?
    Answer:
    Automatic call divert option can be setup on the telephone by following these steps:
    1. Press * 21 *
    2. Press the destination number such as 8262
    3. Press #
    Question:
    4. How can I cancel automatic call divert option?
    Answer:
    Press # 21 # on the telephone.

    Google

    Question:
    1. How can I activate KMUTT Google Account?
    Answer:
    Staffs can activate KMUTT Google Account or register for a new one at https://accountrecovery.kmutt.ac.th/gappsregister/public/en The user manual is available at “Manual” >> “KMUTT Google Account activation manual” .
    Question:
    2. How can I import emails from KMUTT email to KMUTT Google Apps?
    Answer:
    Please refer to the manual at “Manual” >> “KMUTT Google Apps manual” >> “[For Staff] Email import from KMUTT email to KMUTT Google Apps email manual”.
    Question:
    3.How can I sync my KMUTT Google Apps Account to my Android device?
    Answer:
    Please refer to the manual at “Manual” >> “KMUTT Google Apps manual” >> “Syncing KMUTT Google Apps Account to Android manual”.
    Question:
    4. How can I sync my KMUTT Google Apps Account to my iOS device?
    Answer:
    Please refer to the manual at “Manual” >> “KMUTT Google Apps manual” >> “Syncing KMUTT Google Apps Account to iOS manual”.
    Question:
    5. How can I sync my KMUTT Google Apps Account to Microsoft Outlook?
    Answer:
    Please refer to the manual at “Manual” >> “KMUTT Google Apps manual” >> “Syncing KMUTT Google Apps Account to Microsoft Outlook manual”.

    email

    Question:
    1. What should I do if I want the Computer Center to publish some news via KMUTT Newsletter email?
    Answer:
    You can send a request email to admin@kmutt.ac.th with the subject “KMUTT Newsletter publication request” and specify the content in the email.
    Question:
    2. What should I do if I want to increase my email storage space?
    Answer:
    The default storage space starts from 500MB. You can request additional space by filling in an “Internet service request form for staff” and submit it to Computer Center. The form can be downloaded from “Software” >> “Service Forms” >> “Internet service request form” >> “For staff”.

    Account

    Question:
    1. What is a KMUTT Internet Account?
    Answer:
    An Internet Account is the ID, Name, and Username which are used for logging in to the information system and intranet system of the university such as intranet, email, and KMUTT Secure Services. There are three categories of Internet Account users; students, staff, and visitors. The Internet Account format for each category is as follows: 1. Student: Student ID such as 59XXXXXXXXX
    2. Staff: First name follow by a dot (.) and the first 3 characters of last name such as name.sur
    3. Visitor: Visitor accounts will be assigned by Computer Center
    Question:
    2. What is the process for requesting a new Internet Account for a new staff member?
    Answer:
    You need to fill in an “Internet Service Request Form” and submit it to the Computer Center. There are two types of form as follows:
    1. For internal staff such as government official/employee or university employee/permanent employee.
    2. For external staff such as project employee, temporary employee, or guest lecturer.

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